Post-Implementation Support...

Experience shows us that offering post implementation support will usually lead to far greater end-user satisfaction. For that reason, we always recommend that it is included in rollout and deployment projects of any significant size.

The basic idea of post implementation support is twofold - by providing senior Engineers locally for a period after the installation of a new platform, any user issues can be quickly addressed. This leads to a better user satisfaction, and also reduces the potential increase in calls to the IT helpdesk, again driving down costs and increasing satisfaction.

Generally post implementation support will operate for one or two days after the installation, but we do also offer a full helpdesk solution.